Although it’s crucial to your business that employees can collaborate on projects together, the systems for doing so are often spread across different platforms that require time and money to run. The solution? Unified communications. With unified communications you’ll have everything accessible in one place. No more switching between apps or even devices. Read on for five simple reasons for businesses to implement unified communications.
- Better collaboration and teamwork
The main reason businesses implement unified communications is because it improves communication. By making it easier for employees to contact each other, all teams within a business can work together and collaborate, resulting in better outcomes for everyone. For example, messaging or calling a colleague at their desk could save several days of ’email conversation.’
- Better organisation leads to better productivity
Switching to unified communications helps businesses to become more organised as a whole, which encourages a higher level of productivity. When employees can reach each other in real time, they’re less likely to become frustrated, and will therefore be able to make faster and better decisions. With the connection of messaging, video calls, emails and much more, employees will only need to access a single platform to communicate, taking a lot of the stress out of their day-to-day roles.
- Easier remote working
Employees who are working from home will be better able to communicate with the teams based in the office with unified communication software. As the COVID-19 pandemic is still in swing, the world is becoming increasingly multi-media driven. Businesses need to cater to those who wish to remain working from home, or those who have no option but to stay at home during these times.
Additionally, unified solutions enable staff to keep in touch wherever they are, allowing businesses to accomplish more as a result of this flexibility.
- Enhanced user experience and staff retention rates
Similarly, customers are expecting to be able to communicate via various forms of media from telephone to email to webchat. Unified communications make it easier for businesses to keep tabs on the different channels of communication they’re using in a simple but effective way.
Giving staff better tools to collaborate with, and improving the overall customer experience, is likely to reduce the numbers of employees leaving roles. This is also the case with the increase of employees who prefer to work remotely and will be more likely to take a job that offers working from home at least some of the time.
In fact, survey results reveal that around two-thirds of employees say they feel more productive when working from home and therefore more likely to take on a role that allows them to continue working from home.
- Cost effective
Having to sustain several software licences soon adds up when you’re running a business. Not only this, but you’ll need to consider the budget it takes to train workers on how to use all of the different platforms.
One of the biggest benefits of unified communications is the business costs you will save. You’ll only have to pay for one platform so your overall business costs will be significantly lower.
So, there you have it – 5 simple reasons why you should implement unified communications in your company. With this tool in your arsenal, you have the opportunity to increase productivity, and improve the overall efficiency of your business.